Política de reembolso

Thank you for shopping at eywamagecandles.com, we are committed to creating a great shopping experience for you. Whether you've made a purchase or browsed our website, we want you to know about our refund policy.

Whether it is a return or an exchange, you need to communicate with us in advance by email: eywamage@outlook.com

Return or replace defective, damaged or incorrect products. If you find the above problems after receiving the package and inspecting the product, please read the following:

The first is for the damage to the package during transportation. You can take a photo to keep it and refuse to sign for it and then contact us by email. Our shipping method is through Amazon or our own warehouse. Our own warehouse is cooperating with third-party logistics providers. If you cannot accept it in person, it is best to confirm the package within two days, because most logistics The damage claim time given by the company is only 2 days.

In the case of confirming that the package is not damaged in transit, if you find that the product is defective or damaged or incorrect when you unpack and inspect the product, you can take a photo and communicate with us by email. After the communication between the two parties, the issue of return, exchange and refund is confirmed. Your returned item needs to be delivered to the following location within two weeks after we have confirmed it can be returned: [182 Ridge Road; Suite: K; South Brunswick , NJ; 08810; US], in which case the shipping fee will be paid by us bear. After we accept the goods, we will immediately carry out the refund process or the re-shipment process. The refund process will start immediately, and the specific completion time needs to be confirmed according to paypal, which is expected to be completed within 1 working day. Reissues or re-shipments will follow our normal shipping procedures.

Return or replace non-defective goods: We know that consumers may suddenly change their minds after receiving the goods, even if there is no problem with the product, you need to read the following about this:

First of all, the time limit for you to initiate a return is 30 days after receipt, and secondly, the product you return must not affect its ability to remarket or resell. eywamagecandles.com has complete discretion in determining whether a product is suitable for return. Each item will be inspected upon return. Items that are not in new condition may be rejected based on the condition of the item. Rejected products and items that cannot be remarketed for resale cannot be returned and will not be refunded. After confirming that there is no problem with the product, you need to send it to our return address within 7 business days: [182 Ridge Road; Suite: K; South Brunswick , NJ; 08810; US], delivery The cost will be borne by you, and we need to charge 15% of your order price as a restocking fee, and the rest of the refund will be returned to your paypal account within 3 working days.
If we did not send the wrong product and you want to exchange it for another product, unfortunately we cannot provide this service, you need to return the order and then order a new product.

For wholesale business orders, if our products are defective, we will return and exchange them according to the above terms. If there are no problems with the products, we will not accept returns or exchanges. If there are special circumstances, you can contact us by email, and the staff will reply as soon as possible. .

Any return or exchange problem requires customers to communicate with us in advance by email: eywamage@outlook.com. Our working hours are Monday to Friday, 9am to 9pm. Our customer service staff will reply to your email as soon as possible, usually within 24 hours. Emails received on weekends will generally be processed uniformly on Mondays.